Job Summary:

The E-commerce Operations Executive is responsible for managing and optimizing the order fulfillment process, logistics coordination, and customer satisfaction. This role is crucial in ensuring a smooth and efficient customer journey post-sale, from order confirmation to successful delivery. 

Key Responsibilities:

• Sales Follow-Up:
  • Monitor and track orders from confirmation to delivery.
  • Ensure timely dispatch of products and resolve any delays in the fulfillment process.
  • Collaborate with sales and marketing teams to meet customer demand.
• Logistics Coordination:
  • Coordinate with warehouses and fulfillment centers to ensure products are stocked and ready for dispatch.
  • Manage relationships with third-party logistics providers to ensure on-time delivery.
  • Oversee the order delivery process and resolve any delivery issues or discrepancies.
• Customer Satisfaction:
  • Act as the point of contact for customers post-purchase, handling inquiries related to order status, returns, and exchanges.
  • Resolve any issues related to product delivery, quality, or damages in a timely manner.
  • Monitor customer feedback and work with the customer service team to improve the overall customer experience.
• Inventory and Stock Management:
  • Ensure inventory levels are accurately maintained and stocked for seamless order fulfillment.
  • Track inventory movement and flag any discrepancies or low stock levels.
• Reporting & Analytics:
  • Generate regular reports on order processing, delivery times, and customer satisfaction metrics.
  • Identify operational bottlenecks and implement solutions to streamline processes.
• Cross-Department Collaboration:
  • Work closely with the sales, logistics, and customer service teams to ensure smooth communication and collaboration across all stages of the order lifecycle.
  • Assist in the development and implementation of new processes to improve efficiency and customer satisfaction.