- Here is the revised version without the periods:
- Utilize ticket-tracking system to document all support incidents
- Creates and maintains detailed and complete Helpdesk documentation
- Reporting of metrics and KPIs for the Helpdesk
- Identify opportunities for automation and assist with the development of automation systems to address those opportunities
- Participation with research, planning, scoping, implementation and ongoing support for projects
- Participation with maintaining inventory of hardware, software and support assets
- Capability to self-motivate, work independently and take ownership of job responsibilities
- Demonstrated end-user service and troubleshooting skill sets
- Provide tier 1 and tier 2 IT support
- Enforce IT standards and educate employees about compliance issues
- Perform other related duties as assigned
Experience:Sr. Specialist: 3-6 years of experience in relevant experience.Specialist: 1-3 years of experience in relevant experience.Education: Bachelor’s of Computer Management. Training: MCP-MCSA-CCNA