· Utilize ticket-tracking system to document all support incidents.
· Creates and maintains, detailed and complete, Helpdesk documentation
· Reporting of metrics and KPIs for the Helpdesk.
· Identify opportunities for automation, and assist with the development of automation systems to address those opportunities.
· Participation with research, planning, scoping, implementation and ongoing support for projects.
· Participation with maintaining inventory of hardware, software and support assets.
· Capability to self-motivate, work independently and taking ownership of job responsibilities.
· Demonstrated End user Service & Troubleshooting skill-sets
· Provide tier 1 and tier 2 IT support.
· Enforces IT standards and educate employees about compliance issues.
· Performs other related duties as assigned
Experience:Sr. Specialist: 3-6 years of experience in relevant experience.Specialist: 1-3 years of experience in relevant experience.Education: Bachelor’s of Computer Management. Training: MCP-MCSA-CCNA