1-Planning, organizing, managing, and developing work in relation to after sales services.
2-providing the best possible services to customers and reaching the highest possible level of customer satisfaction and loyalty.
3-Establish the annual and monthly plan of the service center needs and ensure continuous availability.
4-Communicate with the maintenance centers and the approved service centers and continuously monitor and monitor the activities of the centers in line with the proposed plan and quality policies and provide the necessary support.
5-Improving the level of customer satisfaction by meeting the needs of the department based on the company's policy and approved quality standards.
6-Ensuring the interest of existing customers and solving problems and complaints related to them.
7-Handling of critical customer complaints.
8-Constant communication and Alignment with all other concerned functions in the company. 
9-Support the After Sales Manager in strategic capacity planning (volume & skills) for the Spare Parts Business.
10-Coordinate with primary product sales to identify and generate needs.
11-Ensure that technicians and necessary spare parts arrive at the customer at the same time.

Bachelor's degree in Engineering or in a related technical field.5 to 7 years of experience in a similar field.Experience in planning, organizing, and overseeing after-sales service operations.Understanding of service center planning, resource allocation, and performance monitoring.Familiarity with CRM tools and systems to track and manage customer interactions.Knowledge of quality standards and policies to ensure service meets required benchmarks.Ability to contribute to long-term planning in capacity, parts inventory, and resource forecasting.Managing inventory, logistics, and coordinating technician dispatch.Tools and methodologies for handling escalations and resolving customer issues effectively.Ability to analyze service performance metrics and generate reports for improvements.Working with sales, operations, logistics, and service departments to align strategies.A deep commitment to customer satisfaction and loyalty.Especially for handling critical complaints and unforeseen service issues.Leading service teams, coordinating with technicians, and aligning departments.Clear and proactive communication with internal teams and external service centers.Strong organizational skills for managing schedules, inventory, and personnel.Ensuring the right technicians and parts are scheduled accurately and efficiently.