- Contact potential or existing customers to inform them about a product or service using scripts.
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Direct prospects to the field sales team when needed.
- Enter and update customer information in the database.
- Take and process orders in an accurate manner.
- Handle grievances to preserve the company’s reputation.
- Go the “extra mile” to meet sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information.
Proven experience as Tele sales representative or other sales/customer service role.Proven track record of successfully meeting sales quota preferably over the phone.Ability to learn about products and services and describe/explain them to prospects.Excellent knowledge of English.Excellent communication and interpersonal skills.Cool-tempered and able to handle rejection.Outstanding negotiation skills with the ability to resolve issues and address complaints.Bachelor's degree in any relevant field.