Major Duties:

·         Manage and update the e-commerce website, ensuring accurate and up-to-date product listings, descriptions, pricing, and visuals.

·         Collaborate with web developers or designers to enhance website performance and user experience.

·         Monitor site performance, troubleshoot technical issues, and ensure optimal site speed and functionality.

·         Collaborate with marketing teams to create promotions, discounts, and seasonal campaigns.

·         Coordinate with inventory and supply chain teams to ensure product availability and timely fulfillment.

·         Monitor stock levels, update inventory records, and oversee restocking or discontinuation of products.

·         Respond to customer inquiries or complaints promptly, maintaining high customer satisfaction.

·         Work closely with cross-functional teams, including marketing, sales, operations, and IT, to align e-commerce strategies with overall business objectives.

·         Coordinate with third-party vendors or platforms such as payment gateways, marketplaces, or fulfillment partners.

·         Manage order processing, returns, and customer service issues related to e-commerce transactions. 

Job Requirements

·         Bachelor’s degree in Business, Marketing, E-Commerce, or a related field. 

·       2-4 years of experience in e-commerce or digital marketing roles.

·         Excellent command of English language.

·         Experience with e-commerce platforms like Shopify. 

·         Data-driven mindset with excellent analytical skills.

·         Exceptional communication and organizational skills.

·         Ability to multitask and manage priorities in a fast-paced environment.

·         Experience with marketplace platforms like Amazon, Noon and Jumia.