- Responsible for developing and executing the business strategy for Kye account channels, which typically includes large-scale retail formats such as supermarkets, hypermarkets, and chain stores.
- Delivering sales, volume, and profitability targets for major Customers are crucial responsibilities.
- Build strong and long-term relationships with customers
- Understand customer needs and provide customized solutions.
- Work on improving customer experience and increasing their satisfaction with the services provided.
- Follow up on invoices and payments for key customers and ensure timely collection.
- Cooperate with the Finance Department to ensure regular cash flows for accounts receivable.
- Analyze sales and revenue reports for each customer and suggest strategies to improve financial performance.
- Cooperate with operations teams to ensure efficient and timely execution of services.
- Follow up on shipments and ensure their delivery on time.
- Resolve any issues or obstacles that customers may encounter during shipping and clearance operations.
- Find new opportunities to expand the scope of services provided to key customers.
- Submit commercial offers and negotiate contracts to ensure maximum benefit for the company.
- Monitor the market and competitors to determine the best strategies to increase customer loyalty.
Educational Qualification: Bachelor's degree in Business Administration, Sales, Marketing, or any related field.• Experience: At least 3-5 years of experience in managing customer accounts, FMCG