Job Purpose:
Responsible for assisting passengers with booking tickets, checking in for flights, providing information, and addressing customer inquiries at the counter. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.
Role Responsibilities
- Assist customers with ticket bookings, cancellations, and flight changes.
- Provide information on flight schedules, fares, and travel policies.
- Perform check-in duties, including verifying passenger identification, issuing boarding passes, and managing luggage check-in.
- Handle customer inquiries, resolve issues, and provide excellent customer service.
- Ensure all transactions are accurately processed, including ticket sales and payments.
- Collaborate with other departments to ensure smooth operations.
- Maintain up-to-date knowledge of airline policies and procedures.
- Follow all security and safety guidelines while handling customer data and boarding procedures.
- Assist in managing queues and ensuring smooth flow at the counter.
- Provide support in emergency situations, ensuring customers are assisted with rebooking or alternative travel arrangements.
- Promote and upsell additional services such as seat upgrades, excess baggage, or travel insurance.
Education:Bachelor’s degree in Travel and Tourism, Business Administration, or a related field (preferred).Experience:Minimum of 1-2 years of experience in customer service, preferably in the airline industry.Previous experience with airline reservation systems or travel booking platforms is highly preferred.Experience in handling financial transactions, ticketing, or sales is a plus.Knowledge of check-in and boarding procedures is beneficial.tSkills:Strong understanding of airline ticketing rules, fare structures, and travel regulations.Excellent communication and interpersonal skills.Strong attention to detail and problem-solving abilities.Ability to work under pressure and manage multiple tasks efficiently.Proficient in Microsoft Office Suite and other relevant software.Customer-focused mindset with a passion for enhancing client experiences.