Job Purpose:

Responsible for assisting passengers with booking tickets, checking in for flights, providing information, and addressing customer inquiries at the counter. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Role Responsibilities

• Assist customers with ticket bookings, cancellations, and flight changes.
• Provide information on flight schedules, fares, and travel policies.
• Perform check-in duties, including verifying passenger identification, issuing boarding passes, and managing luggage check-in.
• Handle customer inquiries, resolve issues, and provide excellent customer service.
• Ensure all transactions are accurately processed, including ticket sales and payments.
• Collaborate with other departments to ensure smooth operations.
• Maintain up-to-date knowledge of airline policies and procedures.
• Follow all security and safety guidelines while handling customer data and boarding procedures.
• Assist in managing queues and ensuring smooth flow at the counter.
• Provide support in emergency situations, ensuring customers are assisted with rebooking or alternative travel arrangements.
• Promote and upsell additional services such as seat upgrades, excess baggage, or travel insurance.