- Guide The stores remotely and in person through systems configuration, troubleshooting, and maintenance
- Respond to tech inquiries via email, through online calls, over the phone
- Solve the issues with the company step-by-step through the email or online connection with troubleshooting hardware and software
- Follow up with company to ensure satisfactory service Communicate
- Created ticketing system * Manage Engine application * to receive all problems by ticketing system with service level response
- Responsibility for maintenance all hardware issues including desktop PCs and access points device Support LANs, WANs, network segments, Internet, and intranet systems.
- Maintain system efficiency.
- Ensure design of system allows all components to work properly together.
- Troubleshoot problems reported by user.
- Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, security updates and patches.
Bachelor degree of computer science or a relevant field.Minimum 2 year of experience in the same or similar role.Max age is 28 years old.Good English language written and oralExcellent communication and time management skills.Excellent problem solving skills.