● Institute protocols for the use of IT across departments and projects
● Provide advice on the most suitable IT choices
● Provide technical support or training for systems and networks
● Act as link between end users and higher level support
● Install and configure software and hardware (printers, network cards etc.)
● Monitor system and network performance
● Perform troubleshooting, repairs and data restoration
● Performance maintenance activities (e.g. backups)
● Maintain licenses and upgrade schedules
● Collaborate with other professionals to maintain standards and functionality
● Proven experience as IT coordinator or similar role● Experience in network management and help desk support is appreciated● Solid knowledge of IT systems and applications● Understanding of TCP/IP protocols and LAN/WAN configuration● Ability to troubleshoot and repair issues● Strong communication and interpersonal skills● Great attention to detail● Excellent organizational and coordination abilities● BSc/BA in information technology or computer science is preferred● Certification (CompTIA Network+, CompTIA Security+ etc.) is a plus