- Handle escalated customer complaints and inquires
- Ensure timely resolution of customer issues to maintain satisfaction
- Develop and implement strategies to enhance the overall customer experience
- Lead and train the aftersales team to improve performance
- Allocates team tasks
- Oversee repair in & out warranty
- Monitor service schedules to ensure efficiency and timely delivery
- Maintain strong relationships with third party
- Analyze feedback from customers and team members
- Implement new tools to enhance service quality
- Track after-sales performance, metrics and prepare reports for management
- Monitor customer satisfaction rating and work to improve them
- Ensure availability of spare parts to minimize delays
- Manage the after-sales section Budget
- Coordinate with other departments to align strategies
Education preferred: High Degree Min Years of experience: 7Max Years of experience: 10Training / Certificate preferred: SDA Service operation is a must Computer Skills (Excellent / Good / Fair / Other Knowledge)English Language Required (Fluent / Good / Fair) Soft Skills / Other abilities: Communication skills , customer orientation , team management , problem solving