Company Description
RAYA Customer Experience (CX) is a leading provider of next-generation customer experience management and BPO services for clients across various industries. Since 2001, RAYA CX has been the trusted partner for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. The company offers integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.
Role Description
This is a full-time on-site role for an Automotive Technical Team Leader at RAYA CX in Cairo. The Team Leader will be responsible for leading and overseeing technical operations, coordinating team activities, providing technical support, and ensuring the quality and efficiency of automotive technical services on a day-to-day basis.
Qualifications
- Automotive technical skills, troubleshooting, and repair experience
- Leadership and team management skills
- Strong organizational and communication abilities
- Knowledge of automotive industry standards and practices
- Experience in project management and process optimization
- Problem-solving and decision-making skills
- Bachelor's degree in Automotive Engineering, Mechanical Engineering, or related field
- Relevant certifications in automotive technical fields