Job Purpose

Administration, managing and development of Etisalat IT Data and Voice Network to achieve the highest level of availability and performance to all the Corporate services provided to internal Etisalat staff as well as the services offered to Etisalat Subscribers.

Report To Position Name

• Maintain and support the following components\: 1. Cisco Call Manager. 2. Cisco IPCC Express. 3. Cisco Access Server. 4. DTG Video Gateway. 5. Access Points 6. Routers 7. Switches

• Oversee installation, configuration, maintenance, and troubleshooting of the Internal LAN of the company, solving end user network related problems.

 • Administer all network equipment, hardware (routers, switches, wireless access points, voice servers, gateways and IP phones) and software upgrades.

• Perform network design and capacity planning. 

• Interact and negotiate with different vendors during implementations of new projects and support for the existing and finished projects.

 • Develop, implement and maintain network and IP Telephony policies and procedures.

 • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. • Establish operational level agreements with end users.

 • Administer and maintain end user accounts, permissions, and access rights.

• Perform system backups and recovery. 

• Check daily Syslog Report to monitor logs generated by all network devices using Cisco Works.

• Handle Trouble Tickets generated by IT Service Desk team and assigned to Network team.

• Monitor network Devices and connectivity links using applications like MRTG and Cisco Works.

• Send weekly graphs report which gives statistics for the traffic utilization on Etisalat links using MRTG software.

• Draw Visio Diagram for all Etisalat infrastructure network.

• Collect Serial numbers, Location and Part number for each network device (Hardware Inventory).

• Manage of WAN optimization. • Reserve IP addresses to PCs using DHCP console (reserve an IP address to a specific PC using its MAC address and Hostname).

 • Handle authentication, authorization and accounting (AAA) using Cisco ACS

. • Handle the acceptance of new Point of Sales (PoS) Projects.

• Manage WAN optimization.

• Provide 24/7 on call support for Etisalat employees. 

• Download and test new network software.

• Do planned network outages at night.

 • Test new network products and solutions.