- Engage with customers across social media platforms by responding to comments, messages, and reviews professionally and promptly.
- Respond to messages on multiple social media platforms on time.
- Maintain accurate records of content moderation activities and produce regular reports.
- Document and escalate issues that require attention beyond the moderation team's scope.
Bachelor’s degree in marketing, business, communications, or related field.Minimum 1 year of experience in social media moderationStrong analytical skillsExcellent written and verbal communication skillsAbility to multitask and manage time effectively