- Installing, configuring, maintaining and troubleshooting computer hardware, software, printers, projectors, smart boards, scanners, telephones and mobile devices as per company standards.
- Managing PC setup, accounts and deployment for new employees using standard hardware, images, and software.
- Diagnose and fix incidents as quickly as possible, and make sure that the root cause analyses are done to prevent problems and resulting incidents from happening, as well as to eliminate recurring incidents.
- Performing diagnostic tests and debugging procedures to optimize computer systems.
- Performing timely laptops, hardware and software upgrades as required.
- Diagnosing and solving hardware/software faults and deal with multiple incidents/tasks simultaneously.
- Serving as the first point of contact for end-users seeking technical support over the phone or ticketing system.
- Providing basic Installations, management and troubleshooting for network devices (Switches, access points, patch panels etc ..)
- Monitoring the ticketing system, solving tickets as soon as possible to keep ticket handling time to the minimal and to avoid any overdue or re-opened tickets.
- Establish routine tasks to clean and update systems related to end user machines.
- Updates existing security software on workstations. Tests existing operating systems and personal computers for potential viruses and security problems.
- Managing and organizing IT store \ stock.
- Maintain inventory of IT equipment and software licenses.
- Managing the control room during school events ( Sound system, light system and screen projectors)
- Escalating problems to an appropriate team member when necessary.
- Works under general direction from the IT Manager. Reports regularly or upon request to the IT Manager on the department’s activities, state of projects and issues arising.
- Adapt working hours to fit agreed business requirement, which might include occasional overtime or weekend work.
BSc/Ba in computer science, Information technology or a related field.Proven experience as an IT Specialist \ Engineer or other technical support role, 1-3 years Advanced troubleshooting and multi-tasking skillsMCSA and CCNA certificates is a Plus.Experience with Microsoft tools, active directory, DCHP, DNS, office 365.Excellent problem-solving, critical thinking skills and Keen attention to detail.Ability to diagnose and resolve basic technical issues.Good understanding of computer systems, mobile devices, and other tech products.Familiarity with various operating systems and platforms.Resourcefulness and problem-solving aptitude.Excellent communication skills.Very good command of the English language.