- Handling customer enquiries (offline/online) through emails/ WhatsApp groups.
- Verifying/ securing best deal through all offline/ online resources.
- Provide professional support to post ticketing enquiries.
- Monitoring the queues regularly and share the updates with customers ontime.
- Communicate with airlines reps for group fares/ WL seats/ADHOC deals, etc.
- Coordinate with finance internally to close reports ontime without delays.
- Competitive benchmarking analysis based on suppliers’ activities.
5+ years of proven experience in similar role.GDSs certified advanced user A1/S1/G1Understanding of IATA regulations and industry ongoing updatesOutstanding communication skills/ customer care.Fluency English verbal/ written.Very much attentive to details Good knowledge of B2B workflow and OTAs-airlines operating functionalities.