• Answer inbound and conduct outbound calls promptly, providing accurate and satisfactory responses to customer queries and concerns.
• Collaborate with relevant teams to assist customers as needed.
• Manage dejavu's online social media channels by handling direct messages on Facebook and Instagram.
• Monitor brand mentions in social media groups and respond appropriately if necessary.
• Understand and adhere to dejavu's policies and procedures, utilizing available systems and tools to resolve customer issues.
• Proficient in both spoken and written English and Arabic, with fast typing skills.• Competent computer skills.• Strong customer orientation.• Excellent communication, listening, and interpersonal skills.• Flexible and able to work effectively in a team.• Self-confident with a professional behavior & attitude.• Strong time management skills.