- Act as the main point of contact for assigned accounts, ensuring their needs are met with exceptional service.
- Develop and maintain strong relationships with key clients to ensure their satisfaction and loyalty.
- Develop and implement strategic account plans to meet client objectives.
- Act as the main point of contact between key clients and internal teams.
- Ensure the timely delivery of products and services.
- Resolve any client issues and complaints to maintain trust.
- Develop a deep understanding of client businesses to tailor printing solutions that meet their objectives.
- Identify growth opportunities within existing accounts and work to upsell and cross-sell our services.
- Monitor and analyze account performance, providing regular updates to management.
- Prepare regular reports on account status and progress to internal and external stakeholders.
Bachelor’s degree in business administration, marketing, or a related field.Proven experience in account management or a similar B2B role.Ability to manage multiple projects and meet deadlines in a fast-paced environment.Excellent verbal and written communication skills.Strong negotiation and sales skills.Ability to resolve issues and complaints effectively.Good at analyzing data and understanding market trends.Strong interpersonal skills and the ability to build lasting relationships with clients.customer-oriented attitude with a passion for exceeding client expectations.Highly motivated and able to work independently.Ability to work collaboratively with cross-functional teams.