- Answers incoming inquiries face to face or calls received through the Call Center and assists with questions related to EUI.
- Responds to requests for information via telephone, live chat, and email.
- Maintains a log of phone and email activities regarding inquiries from marketing leads.
- Maintains ongoing relationships with campus staff and administration to remain current with all marketing and academic components and special events.
- Refers to Financial Aid and Information Technology troubleshooting questions to appropriate departments.
- Conducts call campaigns to assist with recruitment, retention, and completion efforts.
- Guides prospective students through the application process to ensure completion; provides information and guidance on academic program selection and other registration and enrollment processes.
- Prepares prospective students with their next steps in the application, enrollment, registration, and process before virtually visiting the university or speaking with the service experts in the respective department.
Bachelor’s degree from a reputable university1-3 years of experience in customer serviceA combination of education and experience may be taken into consideration based on the applicant’s credentialsExcellent verbal and written communication skillsExcellent command of the English languageStrong organizational and administrative skillsAbility to handle all situations with tact and diplomacyAbility to complete tasks on timeAbility to sit for extended periodsProficiency in the use of Microsoft Office (Word, Excel, PowerPoint)