- Customer Engagement: Respond to customer inquiries via live chat, email, and social media platforms. Provide excellent customer service and product recommendations.
- Sales Support: Assist customers in navigating the website, ensuring they find the right products and promotions.
- Lead Generation: Generate new leads and follow up on potential sales, ensuring timely responses and personalized outreach.
- Sales Conversion: Convert online leads into sales by effectively communicating product benefits, promotions, and closing the deal.
- Order Processing: Ensure all customer orders are processed accurately and on time, including handling payment and shipping queries.
- Product Knowledge: Keep up-to-date with product offerings, website updates, and online promotions to provide accurate information to customers.
Experience: 1-3 years of experience in online sales, e-commerce, or a similar customer service role (experience with specific e-commerce platforms like Shopify, Magento, or WooCommerce is a plus).Communication Skills: Excellent written and verbal communication skills, with a focus on customer service.Sales Skills: Proven ability to meet or exceed sales targets in an online setting.Digital Literacy: Strong understanding of e-commerce platforms, online marketing, and basic sales tools (CRM, email marketing software).Problem-Solving: Ability to address and resolve customer concerns and inquiries in a professional manner.Team Collaboration: Ability to collaborate with the marketing, logistics, and customer service teams to optimize the customer experience.Website and online sales and online data entry professionalSkills ( photoshop and designing skills)