- Familiar with A and A+ customer categories
- VIP account management
- Customer complaints handlings
- Inbound and outbound calls
- Customers inquiries handling (phone/social media/emails)
- Reporting and analysis
- Communicating with back offices and non-customer-facing departments
- Great ability to multitask
- Familiar with loyalty programs and C. Sat practices
Excellent English Language Customer service experience from 3 to 5 years Experience in high-end products/services or luxury brandsVery good experience dealing with A and A+ customer categories Very presentable with excellent communication and service promoting skillsPassionate about fashion and luxury products Face to face customer service experience