- Be a promoter: promote marketing tools, packages and Cosmocity® features.
- Ensure the telephone is answered by professionally.
- Be the expert: explain the location rules & the game plays.
- Keep professional records in the event of guest service deficiencies, complaints, or accidents.
- Know how to operate the systems.
- Receive payment (cash, check, credit cards, vouchers, receipt, refund, credits….)
- Count money in cash drawer at the beginning & the closing of shifts to ensure that amounts are correct.
- Understand the fundamental principles of Cosmofun’s Quality Policy and implement them for conformity to ISO 9001:2015 and ISO 45001:2018 requirements.
- Committed to the principle of never-ending improvement in services quality, reliability and guest service excellence.
- Provide guest services in line with Cosmofun’s adopted Quality Policy to exceed their expectations and build their loyalty.
Bachelor Degree or equivalent in HospitalityProficiency in using POS Good command in English