• Review and validate customer orders to ensure they comply with company policies, pricing agreements, and product availability.
• Enter and manage orders in the SAP system, tracking their progress from receipt to final delivery.
• Coordinate with purchasing, logistics, and sales teams to ensure timely and accurate fulfillment of customer orders.
• Serve as the primary point of contact for internal customers regarding order status, shipping details, and issue resolution.
• Provide proactive updates to customers on delivery schedules, potential delays, or order changes.
• Handle escalations, ensuring customer concerns are addressed swiftly and professionally.
• Liaise with warehouse and logistics teams to schedule shipments, ensuring timely customer delivery.
• Verify shipping documents, including Delivery Notes (DN), Invoices, and Packing Lists.
• Ensure proper coordination of all orders and compliance with import/export regulations.
• Monitor inventory levels to ensure sufficient stock availability for order fulfillment.
• Coordinate with procurement teams for replenishment of stock when necessary.
• Identify and resolve order discrepancies, such as incorrect pricing, quantities, or shipping errors.
• Manage returns, exchanges, and warranty claims per company policies.
• Generate regular reports on order status, fulfillment rates, and customer satisfaction.
• Analyze order trends and identify areas for process improvement to increase efficiency and reduce costs.
• Education: Bachelor’s degree in supply chain management, Business Administration, or a related field.• Experience: 3+ years of experience in order management, logistics, or supply chain roles.• Proficiency in ERP systems (e.g., SAP).• Strong knowledge of order-to-cash processes.• Excellent communication and customer service skills.• Ability to work under pressure and manage multiple priorities.• Leadership and mentoring abilities.• Analytical and problem-solving skills.