• Complete and manage inventory (reports) of all on-hold shipments pending custom clearance and coordinate with Operations Agents (Sorter/Feeder) and Customer Service to follow up hold shipments.
• Maintain regular contact with customers (internal and external) in relation to held shipments while maintaining a customer contact sheet.
• Checking tariff code currency and valuation of invoice and ensuring accurate calculation of duties payable to Customs for dutiable shipments, so that all payments are made in a timely manner.
• Checking the duty exemption status of the shipments accordingly and initiating steps as required. • Prepare Delivery Orders and other associated paperwork required by Customs.
• Assist consignees in clearance of sensitive or restricted shipments such as drugs, DVD, CD etc. • File and maintain shipment and customs documentation in a neat and orderly fashion at all times
• Ensure all shipments have a Bill of Entry and a notification of charges on the shipment before it is dispatched for delivery