- Oversee timely collection of outstanding client payments and maintain accurate records.
- Ensure effective and professional communication with clients regarding outstanding balances and payment issues.
- Prepare regular reports on collection performance and provide cash flow projections.
- Ensure compliance with company policies, financial regulations, and collection procedures.
- Oversee the escalation process for overdue accounts and resolve client disputes.
- Work with finance, operations, and sales teams to streamline billing, invoicing, and collection processes.
- Analyze client payment patterns to predict future collection issues and adjust strategies proactively.
- Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.
- Develop an assertive approach to resolve customer queries
- Updating the latest contact details of customers on the system and raising regular maintenance to facilitate customer (billing changes, SI changes, reversals etc.).
Proven experience as a Collection Specialist or similar roleEducational background ( Finance, Accounting , commerce ,Business Administration, Information System )Knowledge of billing procedures and collection techniques (e.g. skip tracing)Working knowledge of MS Office and databasesExcellent communication skills (written and oral)Skilled in negotiationProblem-solving skillsActive, Consistent, Target-Oriented, with High communication & negotiation skill