We are looking for role of “Digital Assurance Expert”. This role will play a critical role in ensuring the reliability, security, and efficiency of our digital platforms and services. This role involves developing and implementing comprehensive assessment strategies, governing digital processes, leveraging data-driven insights to enhance the digital spectrum, and ultimately driving digital products to improve customer experience and satisfaction

Key Responsibilities:

• Governance and Compliance:
  • Establish and enforce governance frameworks for digital operations.
  • Ensure compliance with relevant regulatory requirements, standards, and best practices.
  • Conduct internal audits and support external audits to ensure adherence to digital assurance standards.
  • Develop and maintain policies and procedures for digital governance.
• Data-Driven Insights:
  • Utilize data analytics to gain insights into digital performance and risk management.
  • Develop and implement metrics and KPIs to measure digital assurance effectiveness.
  • Provide data-driven recommendations to improve digital processes and outcomes.
  • Create and present detailed reports on digital assurance findings and insights.
• Assessment Expertise:
  • Lead comprehensive assessments of digital systems, applications, and processes.
  • Conduct security, quality, and compliance assessments to ensure digital solutions meet business and technical requirements.
  • Provide expert advice on best practices for digital assurance assessments.
  • Facilitate workshops and training sessions on assessment techniques and methodologies.
• Digital Risk Assessment:
  • Conduct thorough digital risk assessments across various platforms and services.
  • Develop and implement strategies to identify, evaluate, and mitigate digital risks.
  • Monitor risk indicators and report on the effectiveness of risk management initiatives.

Technical skillsStrong project management skills combined with an exceptional analytical approach.Strong knowledge of digital assessment frameworks, governance, assurance standards, and regulatory requirements.Strong ability to analyze data to suggest enhancing customer experience quality.Expertise in Excel data management, business data analyzing & reporting insight.Proficient in using digital analytics tools and excellent learning skills.Excellent analytical and problem-solving abilities, with a keen attention to detail.Excellent communication skills.PowerPoint skills: ability to present complex information clearly and concisely. Behavioral SkillsTeam player: ability to work effectively in a collaborative team environment.Ability to work independently and as part of a team in a fast-paced, dynamic environment.Flexible to adapt to new technologies & tools.Have a proactive approach in identifying potential issues and opportunities.Resilient & Productive under pressure and challengesQualifications:Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred.Minimum of 5 years of experience in digital assurance or governance. Worked at least 4-5 years in the role of “Sr. Insight Analyst/ Sr. Data Analyst/ Sr. Business Analyst” in a reputable company.Telecom Industry exposure of 2-3 yearsProven experience in conducting digital assessments, audits, and compliance reviews.Proficiency in data analytics and utilizing data to drive insights and decisions.Excellent analytical, problem-solving, and decision-making skills.Strong communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.ToolsMicrosoft Office (Excel & PowerPoint)Expertise on Business Insight tools (e.g. Power BI) will have additional benefits.