- Investigate and coordinate customer concerns,
- Monitor quality related costs and targets and champion internal activities aimed to address and close outstanding customer complaints.
- Actual customer on site visits and be required to maintain a positive rapport with the clients.
- The application of quality tools, generating ideas how to permanently and robustly close customer issues (both electrical and mechanical),
- Maintenance of quality documentation and preparing technical reports for submission to clients.
- Authorizing line stoppage of and shipments when working not according procedure
- Ensure customer requirement are met
A Degree in Electrical / Mechanical Engineering.At least 2 years of experience working in quality in manufacturing industry.Good knowledge of quality tools and methods (DoE, FMEA, PPAP, SPC, SWOT, 8D method)Using Problem solving tools like Ishikaua diagram 5wExcellent communication and English language skills.Knowledge on use of measuring equipment such as caliper, comparators, optical measuring instruments would be an asset.Basic knowledge of six sigma tools.Systematic & Methodical.Good communication skills.Sound presentation techniques.Good interpersonal skills and a positive team approach.