- Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and cross-cultural understanding, specifically tailored for Spanish-speaking employees
- Create engaging and interactive training materials, including presentations, workshops, and e-learning modules, to support the learning objectives
- Conduct training sessions both in-person and virtually, ensuring active participation and understanding among participants
- Collaborate with cross-functional teams to identify training needs and develop targeted learning solutions
- Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make continuous improvements
- Provide one-on-one coaching and support to employees as needed to address specific communication challenges or cultural differences
- Stay updated on industry trends, best practices, and cultural nuances relevant to the BPO industry and the German-speaking market
- Assist in onboarding new employees, providing cultural orientation and language support as required.
Fluency in Spanish (native or near-native proficiency) is essential + fluency in English (both verbal and written)Bachelor's degree in Communication, Intercultural Studies, Education, or related field. Master's degree preferred.Previous experience as a trainer or facilitator, delivering culture and communication training programs in a multicultural environmentStrong understanding of cultural differences, communication styles, and business etiquette in both Spanish-speaking countries and the global contextExcellent presentation and facilitation skills, with the ability to engage and inspire diverse audiencesExperience with instructional design and curriculum development is highly desirableEffective interpersonal skills with the ability to build rapport and establish credibility with employees at all levelsFlexibility to adapt training methods and content to meet the needs of different learning styles and cultural backgroundsProficiency in MS Office Suite and experience with e-learning platforms or Learning Management Systems (LMS) is a plusCertification in training or coaching (e.g., CTT+, CPLP, ACC) is an advantage.