- Collaborate with CEO in setting and driving organizational vision, operations strategy, and hiring levels
- Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
- Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met
- Ensure effective recruiting, onboarding, professional development, performance management, and retention
- Ensure compliance with national and local business regulations, and take appropriate action when necessary
- Develop and implement operational strategies to improve efficiency, productivity, and profitability
- Oversee all operational departments, including finance, marketing, business operations, human resources, and customer service
- Establish and monitor key performance indicators (KPIs) to ensure operational goals are met
- Develop and manage the company budget, ensuring that all expenses are within budget
- Analyze financial and operational data to identify areas for improvement
- Collaborate with other leadership team members [CEO, CFO, CMO, CTO], develop and implement business strategies
- Develop and maintain relationships with key stakeholders, including customers, suppliers, partners, and the board of directors
- Ensure that all company policies and procedures are followed
- Stay up-to-date with industry trends and best practices to identify opportunities for growth and improvement.
- Bachelor’s degree in Business Administration, Management, or a related field- Minimum of 5 years of progressive experience in executive leadership roles, with at least 5 years of experience as a COO or in a similar C-level capacity- Proven experience in overseeing and managing diverse functional areas, such as operations, finance, human resources, and/or supply chain management- Track record of successfully developing and implementing strategic plans and initiatives that have resulted in increased profitability and business growth- Strong leadership skills with a proven track record of successfully managing cross-functional teams and driving organizational growth- Excellent business acumen and problem-solving skills, with the ability to analyze complex situations and make sound decisions- Exceptional interpersonal and communication skills, with the ability to effectively collaborate and build relationships with stakeholders at all levels- Proficient in financial management and budgeting, with the ability to develop and implement strategies for optimizing operational efficiency.