As a Chargeback Analyst, you will provide vital support to our fraud and risk management efforts by effectively analysing, resolving, and directing strategy to detect and prevent chargeback activities. You will pro­actively contribute to the identification of system improvements, new strategies and technologies related to the chargeback process.

Responsibilities:Review, investigate, and resolve chargeback disputes accurately and in a timely manner while strictly adhering to various payment system requirements as well as domestic and international chargeback rules and regulations;Analyse chargeback issues and reports for a payment solution and its clients;Maintain strong professional knowledge on all internal and network processing system and provide a high standard for chargeback productivity and quality;Provide support to system functionality, chargeback process and dispute lifecycle;Work collaboratively with other teams, e.g, Merchant Risk and Fraud, communicate chargeback irregularities and fraud trends, and share ideas on solutions to minimize fraud and chargeback cases.Skills & Competencies Required:A Bachelor’s degree, preferably in business, finance, communication or any related discipline;2+ years obligatory experience in chargeback processing within an online payments space;Strong knowledge of Visa/MasterCard rules and procedures;Excellent written and verbal communication skills in EnglishCapability and flexibility to work on shifting schedules, including weekends and holidays.Who should apply?Sharp and decisive: You make sound data-driven decisions related to chargeback activities based on our business model, various credit card networks and requirements;Analytical and results-oriented: You approach chargeback cases logically and propose appropriate resolutions based on your findings; You tackle each case from start to finish, supporting your actions with evidence and following up when further action is needed;Self-starter: You can organize and manage your work independently even in fast-paced and high-stress environments;Passionate about teamwork: You are able to drive action from other teams and colleagues towards common goals on risk management;Confident and ambitious: You have a growth mindset; you find ways to improve chargeback management on a global scale every day and look for ways you can learn and do more.