Provides accurate, efficient and quality services that exceeds customers’ expectations
Adheres to escalation procedures of handling customer complaints at all times
Maintains a high degree of responsibility towards customer confidentiality
Handles warranty and out of warranty customers through informing them with their rights and duties
Performs other related duties
:Required skills, expertise & Knowledge
Functional level
Know-how on how to deal with internal & external customers
Sales skills
Awareness of front-end business cycle
:Business level
Understanding Customer Satisfaction and its impact on Business
Understanding strategic relations with suppliers
:Interpersonal level
Team work
Flexibility
:Problem solving
Skills to solve customer complaints and problems
Language Skills
Arabic
English