IT Technical Support Representative

  • Installs and configures computer workstations for specialized classroom use. Connects workstations to servers and participates with others to connect with networks
  • Installs, configures, and maintainsspecialized software that supports a variety of technical courses
  • Responds to, and resolves user ‘help desk’ calls. Documents calls, completes work and/or forwardto other information technology staff.
  • Provides basic troubleshooting of user problemswith common desktopsoftware, accessing databases, network and networked equipment, and e-mail.
  • Monitors status of e-mail and other messagingsystems, file servers,and network equipmentto ensure constantavailability. Takes corrective actions and notifiesother staff of unresolved problems.
  • Participates in installation and configuration of networked computerusers, e.g., computers, printers, modems, peripheral communications equipment, and software.
  • Participates in installing and configuring upgrades to existing networks that enhance continuous operations, desired performance, and service.
  • Participates in troubleshooting to resolve network hardware and operations problems, including but not limited to connectivity, internetaccess, electronic mail and file servers.
  • Updates existing securitysoftware on networksand workstations. Tests existing operating systems and personal computers for potential viruses and security problems.
  • Implements protocols and procedural controls for operation of the network systems.

Has a suitable bachelor degree (preferred computer science)Must be Male.The experience of about 3 years in a similar positionCertified in one or more of the followings: (MCSA – MCSE – CISCO – Information Security)Good communication skillsPatient and intelligent to solve problems
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com