We are looking for a candidate who is ready to take the next step in his or her career to run a SaaS & OTP software company with ~60 employees. The priority will be to profitably grow the company's revenue and market position. As the leader and mentor of this team, you will work on all aspects of the operation to build and drive the value wedge, detail the product road-map, and define the strategy for the business. You will be fully accountable for the results of this business.
Key Responsibilities:
Leadership:
- Manage several departmental teams (sales & marketing, customer service, professional services, software development, product management, finance and Human Resources)
- Create an environment where people feel valued, are highly productive, and enjoy what they do daily
- Own the long-range, annual and quarterly financial and non-financial goals
- Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda.
- Generate, maintain and review with management, annual, quarterly and monthly revenue statistics (leading and lagging indicators) on financial statistics, productivity rates, customer satisfaction trends and overall improvement trends.
- Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, R&D capacity management, services resourcing, customer support, and customer project delivery
- Identify and communicate risks and issues and action on remediation and mitigation plans
- Become a subject matter expert on the market, the product, and the competition
- Oversee the company’s financial performance, investments and other business ventures
The ideal candidate will have:
- A high level of expertise in Software industry
- Expert knowledge and success in software sales, marketing, technical delivery, customer care, customer success, product or development strategies, as well as strong business acumen
- Prior experience working with leading retail companies
- Ability to think creatively and strategically about new bookings, value wedge, customer, market, and business issues; innovative and adept at problem solving
- Demonstrated ability to play a role in high-level projects that have an impact on the company's future direction
- Proven ability to manage geographically dispersed/remote teams
Leadership QualitiesSelf-motivated and enthusiasticPassionate about building and maintaining a positive company cultureEnjoys talent development and building high performing teamsStrong Coaching and mentoring skillsAspires to continue growing their responsibilitiesQuick learnerExcellent internal and external communication skillsExcellent problem-solving skillsHighly resilient and self-disciplinedCommitted to delivering results