- Support Tabby customers over chat and phone calls and answer their queries
- Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
- Champion and implement customer service policies and procedures that align with company objectives
- Provide insights and feedback on customer queries to help us identify areas of improvement and optimization of customer experience
- Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores, and become renowned for being the center of best customer experience globally.
Proficiency in both written and spoken English and ArabicPost Graduate Degree, preferably in math, business, marketing, financeExcellent analytical, communication, and problem-solving skillsGood self-awareness and excellent soft-skillsAbility to multitask, meet deadlines, and work in a fast-paced environmentAbility to work effectively and build strong relationships with cross-functional teamsAbility to handle pressure