- Receive & follow up the execution of customers' orders received from CRM on a daily basis.
- Check the orders compatibility (execution feasibility, cash flow) in coordination with fleet & finance departments for domestic.
- Assign job orders to operation sp. & operation Di. To follow up according with orders requirements.
- Assign orders to vendors/trucks and follow up the execution.
- Managing and sourcing vendors to execute all created/planned orders on system.
- Following up & monitoring the status of operation workflow.
- Responsible for Operational costs pricing and to fulfill sales inquiries.
- Manage issues related to operation workflow (cash availability, equipment's availability, truck availability with requested requirements …).
- Communicate with the CRM team to handle any pending issues.
- Handling disputes with customers /CRM if needed.
- Ensure the delivering updates of operation status on time from branches/work locations.
- Follow up & ensure the updating of system from operation team
- Following up with a financial operation specialist the status of funds and dues.
- Prepare reports for all shipments details & updates on a daily / monthly basis.
- Planning and execute the most effective plans to reduce costs and maximize profitability.
- Developing strategies to improve department metrics and performance.
- Improving the work environment and operations of your department and the organization as a whole.
Previous experience as an operations supervisor or similar role Hands-on experience implementing operational processes Excellent project management skills Knowledge of operational principles and policies Organizational skills and attention to detail Team leadership A degree in operations management or business administration is a plus