Job title : travel consultant
required for Trippify Travel Company for Travel and Tourism.
Location: Cairo, Heliopolis
Top Sights during Your Role Stay (Key Expectations):
• Handling reservations (issue, reissue, refund & EMD)
• Assist Clients' requests on our product and services promptly via multiple channels (Phone, CRM, live chat, and email)
• Design and sell outgoing packages according to clients' needs and budget.
• Manage and resolve issues and complaints with high quality resolution.
• Document and classify customer interactions and issues accurately in the appropriate systems.
• Report on emerging and recurring issues promptly
• Adhere to internal processes and policies when interacting with customers.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.
University graduate.• At least 2 year of experience in the Gulf market.• Excellent knowledge of the reservations systems GDS (Amadeus is preferred), and e-traveling systems.• Good communication skills.• Hotel reservations knowledge.• Good knowledge of countries/destinations all over the world.• Manage time efficiently to deal with multiple type of tasks.Why Check-In to This Role (Benefits):• Competitive salary based on experience and competence.• Commission system based on performance and sales volume.• Close working with senior leadership