- Feedback Collection: Efficiently gather and document customer feedback post-service delivery.
- Inquiry Handling: Promptly and professionally address customer inquiries, ensuring timely and accurate responses.
- Problem Resolution: Identify and resolve customer issues effectively, striving for customer satisfaction.
- Data Analysis: Analyze customer feedback to identify trends and patterns, providing valuable insights for service improvement.
Required Skills and Qualifications:Excellent Communication Skills: Strong verbal and written communication abilities to effectively interact with customers.Customer Service Orientation: A genuine passion for helping customers and building positive relationships.Problem-Solving Skills: Ability to analyze complex issues and find practical solutions.Active Listening: The ability to attentively listen to customer concerns and understand their needs.Technical Proficiency: Familiarity with customer relationship management (CRM) software and other relevant tools.Attention to Detail: Meticulousness in documenting customer interactions and feedback.Adaptability: Flexibility to handle varying customer inquiries and situations.Experience and Education:Previous experience in customer service or a related field is preferred. (1-3)Bachelor Degree Additional Considerations:English language : V.Good Microsoft office : Word , excel ( V.Good )