Join Our Team as a Scheduling Solutions Coordinator!
Where? Nasr City, Cairo, Egypt (Where Your Impact Begins!)
What? Full-time, Permanent (No Short-Term Flings!)
Work Week? Monday to Friday, 11:00 am – 8:00 pm (EGY Time) – Plus, Extra Fun Overtime!
How Much?
- Probation: 10,000 EGP (Kickstart Your Adventure!)
- After Probation: 11,000 EGP (Because You're the Star!)
- Bonus: 21,000 EGP (Every Quarter, Like Magic!)
About Fixcrowd:
Fixcrowd is your go-to team in London, specialising in property maintenance. From minor fixes to major renovations, our friendly and skilled team handles it all with a smile. Whether it’s heating, plumbing, painting, or gardening, we’ve got the expertise to keep your property in perfect condition. With our London-based office and field staff, you can count on us for top-notch service every time.
Your Mission:
As a Scheduling Solutions Coordinator at Fixcrowd, you’ll be the linchpin of our operations, ensuring everything runs like clockwork. Here’s what you’ll be responsible for:
Key Responsibilities:
1. Quick Bookings:
- Respond to customer quotes and job requests within 24 hours.
2. Communication:
- Promptly coordinate with property managers and clients to schedule quotes and jobs.
- Keep thorough notes in the booking app and gather alternative tenant contacts if needed.
3. Engineer Coordination:
- Understand engineers' skills to schedule jobs that maximize efficiency.
- Arrange jobs in nearby locations to reduce travel time.
4. Confirm Bookings:
- Send timely booking confirmations to clients.
5. Engineer Instructions:
- Ensure that engineers receive clear and precise instructions through the booking system.
6. Workload and Scheduling:
- Keep engineers busy and help them meet daily targets.
- Schedule jobs for engineers two days in advance, covering 9 am to 6 pm.
7. Tracking and Reporting:
- Monitor engineers' progress and update job statuses in the booking software.
- Report any potential delays to clients promptly.
8. Verification and Quality Control:
- Use vehicle trackers to verify time spent on jobs.
- Ensure job quality by checking before and after photos.
9. Reporting:
- Complete the morning meeting template and provide daily performance reports.
Why You’re the Ideal Candidate:
- Language Skills: Your English, both spoken and written, is excellent.
- Detail-Oriented: You have a keen eye for detail that ensures nothing is overlooked.
- Tech-Savvy: You’re proficient with Microsoft 365 and ready to use it to manage tasks efficiently.
- Multitasker: You can juggle multiple responsibilities without missing a beat.
- People Skills: You build strong relationships with clients and colleagues alike.
- Quick Learner: You’re eager to dive into the technical aspects and grow with Fixcrowd.
- Experience in Property Maintenance: If you have a background in this field, even better!
Ready to take on a pivotal role at Fixcrowd? Apply now and let your extraordinary skills shine every day!
Why You’re the Ideal Candidate:Language Skills: Your English, both spoken and written, is excellent.Detail-Oriented: You have a keen eye for detail that ensures nothing is overlooked.Tech-Savvy: You’re proficient with Microsoft 365 and ready to use it to manage tasks efficiently.Multitasker: You can juggle multiple responsibilities without missing a beat.People Skills: You build strong relationships with clients and colleagues alike.Quick Learner: You’re eager to dive into the technical aspects and grow with Fixcrowd.Experience in Property Maintenance: If you have a background in this field, even better!