• Implement and manage Active Directory infrastructure, including DNS, DHCP, and Group Policy, ensuring secure and efficient user access and management.
• Design, deploy, and maintain VMware private cloud environments using VMware Aria (formerly vRealize) suite, including Operations, Automation, and Orchestrator for infrastructure management.
• Configure and manage Nutanix private cloud environments, including AHV and Prism Central, with a focus on high availability and disaster recovery.
• Administer and support Microsoft Azure AD and other related Microsoft cloud services.
• Design, deploy, and manage Virtual Desktop Infrastructure (VDI) solutions (e.g., VMware Horizon, Citrix, Microsoft Azure Virtual Desktop) to ensure optimal virtual desktop delivery for end-users.
• Monitor, optimize, and troubleshoot server, network, VDI, and cloud infrastructure performance, ensuring minimal downtime and seamless operations.
• Provide proactive analysis and resolution of system, VDI, and cloud infrastructure performance issues.
• Collaborate with internal and client teams to integrate VDI and cloud solutions with existing IT infrastructure, ensuring smooth interoperability.
• Generate and maintain technical documentation and performance reports for clients and internal use.
• Adhere to IT Change Management processes, ensuring all changes related to system, VDI, cloud, and network infrastructure are tracked, managed, and documented.
• Ensure the security of VDI, cloud, and directory services, implementing best practices for access management and system protection.

Technical Qualifications:Strong expertise in Directory Services (Active Directory, DNS, DHCP).Proficiency in VMware platforms, including vSphere, vCenter, and VMware Aria (vRealize) for private cloud management.Experience with Nutanix private cloud infrastructure, including AHV and Prism Central.Hands-on experience with Microsoft Azure and Windows Server environments.Expertise in VDI solutions, such as VMware Horizon, Citrix Virtual Apps and Desktops, or Microsoft Azure Virtual Desktop.Solid understanding of networking fundamentals (TCP/IP, DNS, VPNs) and troubleshooting techniques.Familiarity with backup, disaster recovery, and security best practices for virtual, VDI, and cloud environments.Automation skills with PowerShell or VMware PowerCLI are a plus.Troubleshoot system and VDI issues, ensuring minimal downtime and optimal system performance.Proactively analyze and resolve system, VDI, and network performance problems.Generate detailed performance reports, diagnostics, and monitoring metrics for clients and internal teams.Ensure seamless integration of monitoring tools with existing IT infrastructures.Collaborate with internal teams and clients to provide proactive support, recommendations, and improvements.Follow IT Change Management processes, ensuring all monitoring changes are tracked, managed, and documented.Provide continuous support for clients, ensuring efficient system monitoring and alert management.Certificates:VMware Certified Professional (VCP)Nutanix Certified Professional (NCP)Microsoft Certified: Azure Administrator AssociateA university degree is a requirement.ITI or NTI certification is a plus.Relevant IT certifications Language:Excellent proficiency in both written and spoken English.Bilingual proficiency in Arabic & English is a plus.Skills:Passionate about providing top-notch customer service and ensuring client satisfaction.Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.Strong reporting and documentation skills.Highly organized, with the ability to manage time effectively in a fast-paced environment.Strong problem-solving abilities, particularly in troubleshooting and resolving system performance issues.Ability to balance multiple priorities and work well under pressure.Collaborative team player, capable of contributing to team success.Commitment to maintaining professionalism and adherence to company policies and procedures.