Role Purpose

Crafting an exceptional customer experience across all touchpoints, from mobile apps to physical stores
 

Role Profile

• Design and oversee the implementation of a unified customer experience across all channels (website, app, social media, physical stores)
• Understanding how customers interact with the brand across different touchpoints is crucial. This product owner will map customer journeys to identify pain points and opportunities for personalization.
•  the integration of digital tools and technologies that enhance the customer experience across all channels.
• Understanding key metrics and KPIs (like conversion rates, bounce rates, customer acquisition cost) used in e-commerce is crucial for measuring the success of the digital experience .

Core Competencies and Qualificatios

 Core competencies, knowledge, and experience 

• Customer Empathy
• Digital Literacy: A strong foundation in digital technologies and how they impact the retail landscape is crucial.
• Cross-Functional Collaboration

 Must have technical / professional qualifications: 

• Bachelor’s degree in business administration, Marketing, or a related field (preferred).
• Minimum 3-5 years of experience as a product owner
   

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.