Technical Support: - Troubleshoot and resolve a wide range of technical issues related to hardware, software, network connectivity, peripherals, and security threats.
- Provide technical support to internal employees via phone, email, and remote desktop assistance.
- Install, configure, and maintain computer hardware and software systems according to security best practices.
- Monitor system performance and identify potential issues proactively, including security vulnerabilities.
- Document technical procedures and maintain accurate knowledge base articles.
- Assist with user onboarding and training on new technologies and software, emphasizing secure practices.
· Security: - Implement and maintain basic security measures for endpoints and user accounts.
- Stay informed of current security threats and best practices.
- Assist in user education and awareness programs regarding cybersecurity.
· Onboarding and Off boarding: - Work with the HR team to onboard new employees, ensuring they have the necessary IT equipment, software access, and security training.
- Perform off boarding procedures for departing employees, including account deactivation and equipment retrieval following security protocols.
· Integration: - Work with other departments to integrate new technologies and systems seamlessly.
- Support the development and implementation of automation solutions to streamline IT processes.
· Remote Team Support: - Possess experience and proficiency in supporting a geographically dispersed team through remote troubleshooting tools and communication methods.
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Minimum of 3 years of experience in IT support or a related field.A+ or equivalent IT certification and a security-focused certification (Security+, CompTIA CySA+ preferred).Strong understanding of computer hardware and software troubleshooting principles, including security protocols.Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.Proactive problem-solving skills, a detail-oriented approach, and a strong understanding of security best practices.Ability to work independently and as part of a team.Excellent time management and organizational skills.Experience supporting remote teams through troubleshooting tools and communication methods.