Technical Support:

• Troubleshoot and resolve a wide range of technical issues related to hardware, software, network connectivity, peripherals, and security threats.
• Provide technical support to internal employees via phone, email, and remote desktop assistance.
• Install, configure, and maintain computer hardware and software systems according to security best practices.
• Monitor system performance and identify potential issues proactively, including security vulnerabilities.
• Document technical procedures and maintain accurate knowledge base articles.
• Assist with user onboarding and training on new technologies and software, emphasizing secure practices.

·  Security:

• Implement and maintain basic security measures for endpoints and user accounts.
• Stay informed of current security threats and best practices.
• Assist in user education and awareness programs regarding cybersecurity.

·  Onboarding and Off boarding:

• Work with the HR team to onboard new employees, ensuring they have the necessary IT equipment, software access, and security training.
• Perform off boarding procedures for departing employees, including account deactivation and equipment retrieval following security protocols.

·  Integration:

• Work with other departments to integrate new technologies and systems seamlessly.
• Support the development and implementation of automation solutions to streamline IT processes.

·  Remote Team Support:

• Possess experience and proficiency in supporting a geographically dispersed team through remote troubleshooting tools and communication methods.