· Responding to inquiries from internal or external clients submitted by telephone.
· Connecting the internal or external customer to the places where services are provided or to the various departments to do the necessary work.
· Receiving the incoming requests of the guests via the phone and following up until guest satisfaction.
· Follow-up incoming calls to the hospital to attract a new client to the hospital.
· Taking customer complaints received over the phone and working to find solutions to them.
· Reach out and Communicate with the visitors who came to the hospital to follow up with them in order to gain a new clients.
· Use the specified forms for job duties that were developed by the department head and submitted to him.
Make daily or weekly reports to the Manager.