Key Responsibilities:
• Provided the first tier of support and troubleshooting.
• Dealing with incoming issues day to day in a professional manner over the Ticketing system, Email & phone calls
• Follow up on the Implementation and Modification processes of the IT system
• Advise, and train users on appropriate action and how to use different types of systems.
• Responding on time to IT service issues and requests.
• Follow up with users daily to make sure their computer systems are functioning properly.
• Acting as a vocal point between the users and the concerned teams internal the IT departments.
• Install, configure, troubleshoot, diagnose, and resolve problems in all OS Systems (Windows, Linux, Android), Computer Applications, Tablets, Multifunction Printers, Camera,
VOIP IP Phones, and Networks.
• Solid knowledge of remote applications (TeamViewer, Any Desk, etc.).
• knowledge of EDR, MDM, Antivirus, Backup, Maintenance, and Recovery data Applications (Acronis, CloneZilla, Hiren's Boot CD PE).
• Working in teamwork and Sharing knowledge with team colleagues.
Qualifications & Technical Aspects:• Bachelor's Degree in Information Technology, Computer Science, or relevant degree.• 2 to 4 years of experience in the IT Field.• Ability to handle daily issues related to IT Infrastructure.• Have good communication skills.• ITIL Foundation is a plus.• Basics Knowledge in A+, N+, CCNA, MCSA.• Basics Knowledge in FortiGate FW and AP.• Hands-on experience in Mobile Device Management Tools.• Knowledge of Linux Environment Especially “Ubuntu OS”. • Ability to deal with “laptops, Tablets, Multifunction Printers, cameras, Email systems, VOIP IP Phones”. • A good English Speaker is a must.