IT Service Desk Specialist

ََََ - Egypt - Egypt

Key Responsibilities:

•              Provided the first tier of support and troubleshooting.

•              Dealing with incoming issues day to day in a professional manner over the Ticketing system, Email & phone calls

•              Follow up on the Implementation and Modification processes of the IT system

•              Advise, and train users on appropriate action and how to use different types of systems.

•              Responding on time to IT service issues and requests. 

•              Follow up with users daily to make sure their computer systems are functioning properly.

•              Acting as a vocal point between the users and the concerned teams internal the IT departments.

•              Install, configure, troubleshoot, diagnose, and resolve problems in all OS Systems (Windows, Linux, Android), Computer Applications, Tablets, Multifunction Printers, Camera,

                VOIP IP Phones, and Networks.

•              Solid knowledge of remote applications (TeamViewer, Any Desk, etc.). 

•              knowledge of EDR, MDM, Antivirus, Backup, Maintenance, and Recovery data Applications (Acronis, CloneZilla, Hiren's Boot CD PE). 

•              Working in teamwork and Sharing knowledge with team colleagues. 


Qualifications & Technical Aspects:•              Bachelor's Degree in Information Technology, Computer Science, or relevant degree.•              2 to 4 years of experience in the IT Field.•              Ability to handle daily issues related to IT Infrastructure.•              Have good communication skills.•              ITIL Foundation is a plus.•              Basics Knowledge in A+, N+, CCNA, MCSA.•              Basics Knowledge in FortiGate FW and AP.•              Hands-on experience in Mobile Device Management Tools.•              Knowledge of Linux Environment Especially “Ubuntu OS”. •              Ability to deal with “laptops, Tablets, Multifunction Printers, cameras, Email systems, VOIP IP Phones”. •              A good English Speaker is a must. 
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com