- Ability to multi-task, prioritize, and manage time effectively
- Organize classroom-style seminars about product features and sales techniques
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management)
- Strong phone contact handling skills and active listening
- Schedule regular training sessions (e.g. monthly or quarterly)
- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Coordinate mentorship programs for new customer service representatives
- Bachelor's degree
Work experience as a Customer Service Trainer or similar roleExperience in sales or customer service positions is a plusKnowledge of Learning Management Software (LMS)Familiarity with interactive learning activitiesExcellent communication and presentation skillsBSc degree in Education, Human Resources, or relevant fieldAdditional certification in training is a plus