Customer Service Agent

lxbfYeaa - Egypt - Cairo

About WaffarX

WaffarX is the first cash back aggregator in the MENA region. We use cutting-edge technology to distribute cash back offers that transform everyday transactions into savings for customers and more sales for brands. Our goal is to provide flexible services that foster a new & needed form of loyalty. 

WaffarX launched in 2018 as a smart, sustainable advertising channel where brands & customers engage in a meaningful value exchange based on cash back rewards. We then expanded to offer custom solutions that help brands & other entities enhance their service offerings seamlessly & build stronger relationships with target audiences organically.

We are now entering a period of fast-paced growth and we need talented, motivated individuals to join our expanding team.

Job Summary:

  • The Customer Service Representative is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of the company’s products and programs as well as communicating effectively within the company.

Essential Duties/Responsibilities:

  • Respond to customer web inquiries regarding online merchandise or service orders.
  • Assist customers via email and chat regarding placing orders, order confirmation, product/promotion questions with the goal of increasing business, customer satisfaction and retention.
  • Document customer issues and inputs in ticketing system.
  • Ensure prompt and proper resolution of customer queries by providing additional information or engaging others in the organization to provide a solution according to defined procedures.
  • Achieve productivity standards and goals while maintaining the highest level of customer service
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Create and maintain customer loyalty by providing unforgettable service
  • Work with team to achieve department goals such as updating response templates for customer queries
  • Perform other duties as assigned by supervisor

Hiring Criteria at WaffarX :

  • We appreciate the efforts of our employees to grow our business. We depend on diversity, build on knowledge and experience, and reward innovation.
  • We define the destination, and our employees pave the way towards it, thus we are looking for fresh minds, enthusiastic spirit, and team players.
  • We offer lots of opportunities to learn and improve your skills in a booming sector such as e-commerce, and the whole team shares the experience and thus the growth.
  • If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available.

 

 


Job Qualifications:1 year of Customer Service ExperienceFluency in spoken and written EnglishFluency in written ArabicAbility to answer a high volume of messages/outbound calls.Excellent interpersonal skillsDemonstrate sound decision-making abilitiesAbility to anticipate problems and create solutions for them with Strong attention to detailAccept and adapt well to corporate or departmental changeAble to begin tasks with limited supervisionUnderstand and process new information quicklyUnderstand the value of creating customer loyaltyMaintain stable performance and poise in high stress situationsDigital and E-commerce experience preferred. 
Post date: 1 September 2024
Publisher: Wuzzuf .com
Post date: 1 September 2024
Publisher: Wuzzuf .com