Specialist , IT Support

lxbfYeaa - Egypt - Cairo

Location:             Pyramids Heights/ Heliopolis

Reports to:          Manager, IT Support

Purpose:   Responsible for maintaining a smooth operation of all IT related devices & systems in the university by providing all initial technical support to Faculty, Students & Staff and troubleshooting technical issues through designated personnel.

 

Principal Accountabilities:

 

  • Technically prepares, and installs all newly acquired computers, Printers/photocopiers, internet routers and servers.
  • Keeps track and handles the inventory of all IT related hardware in addition to reporting it on regular basis or as required.
  • Ensures maintenance of all IT related systems in terms of software and hardware.
  • Responds to all employees software and hardware inquiries resolving related problems.
  • Checks on servers, internet routers and access points on daily basis to ensure proper operation.
  • Acts as the contacts person and as a liaison between Faculty, Students & Staff and the designated personnel for technical issues, regarding networks, enterprise applications or other systems.
  • Attends to any additional tasks requested by Direct Supervisor.

 


Minimum education requirement:        BA in any relevant fieldExperience:    1-4 years of experience in Help Desk & IT SupportSkills: Very Good communication skills Very Good proficiency of English LanguageVery Good Customer Service skillsVery Good troubleshooting & Problem Solving Skills 
Post date: 27 August 2024
Publisher: Wuzzuf .com
Post date: 27 August 2024
Publisher: Wuzzuf .com