Position Overview
Traveler Experience (TX) is seeking a Travel Counselor II who will provide consultative customer support services to clients via multiple channels
Position Description
Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accountsSells
products that are of commercial value to CWT and contribute to CWTs
profitability; sells “add on” attachments (hotel, other); upsells
targeted areas of travelActs as a trusted advisor by offering
informed and insightful recommendations which provide the best traveler
experience in each situationResolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex faresEscalates more complex problems to more experienced staffلجميع وظـائف الشهر | من هنا Qualifications ExperienceHigh School diploma2+ years of experience working in a customer service environment that includes 2+ year as a travel counselor Strong verbal and written communication skillsGood travel industry knowledgeSkilled in GDS and other booking tools used by CWT