In the most efficient, professional and cost productive manner, sort, load/unload, deliver and pick up all shipments within the service area designated by the Company within prescribed quality levels of service to our customers and the general public.

Key activities:

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
• Show patience, courteousness and respect to all road users at all times
• Wear required DHL uniform at all times when on duty
• Without delay, deliver and pick up all shipments
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Shipment Delivery is to meet Right Day Delivery (RDD) and pick up (PU) are moved as per Right Shuttle Uplift with no missed PU
• Electronically record via a scanner (or manually if required) all shipment process activities
• Meet special delivery or PU expectations
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
• Properly report and account for any cash received from customers
• Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved
• Ensure that the vehicle is clean and tidy at all times thereby portraying the image of a market leader and drive carefully and safely adhering to the traffic regulations of the country and ensuring safety of both self and others on the road.

Overall goals / Typical measures:

• Any current KPIs as per Motive8 targets
• On time transit KPIs to meet customer expectations
• RDD Target
• Act in accordance with DHL’s code of conduct, values, policies, procedures and position description at all times
• Checkpoint scanning in accordance with DHL standards
• Couriers are required to be neatly groomed and well presented during working hours or at any time when wearing the DHL uniform.

Key activities:

• Perform the duties and requirements of the role in accordance with employment terms and condition
• Provide immediate feedback to Senior Couriers or Supervisor on service, vehicle or equipment issues
• Maintain a professional contact on the two-way
• Provide any potential sales lead to sales team
• Provide quality feedback to sales about changes to shipment profiles or information on competitors
• Meet the expectations of delivery and pick up
• Communicate with despatch/CS when customer needs change and use initiative and judgement to meet customer expectations
• Assist with a range of Operations tasks as required.

Overall goals / Typical measures:

• Sales Lead Report completed
• Competitor Feedback Form used
• PU and delivery as per Standard
• Miss PU Report
• Load and unload shuttles/shipments and sort freight in accordance with DHL procedures

Third Party Agents:

Key activities:

• Work with contractors to ensure that shipments beyond operations capability are attended to urgently
• Alert Senior Couriers in advance when contractor help is required

Process:

Key activities:

• Provide suggestions to improve operation efficiencies or business needs
• Take responsibility for the care and maintenance of allocated vehicle
• Maintain a proactive and careful attitude toward security of facility, freight and personnel
• Provide accurate and complete paperwork for shipment movement and any financial transactions
• Handle all freight with the maximum possible care Reconcile all non-delivered shipments and ensure priority is given to these for the next delivery cycle
• Perform any other associated tasks as reasonably required within the scope of the role

Overall goals / Typical measures:

• Vehicle maintenance as per DHL standards
• SAM and UNDEL Report
• Good Collection report
• All paperwork completed to DHL standards
• Daily SAM/RAD Reports

Occupational Health & Safety:

Key activities:

• Abide by DHL OHS policies, procedures and training at all times
• Ensure forms of mechanical aid provided for manual handling (e.g. courier trolleys) are used to reduce the likelihood of manual handling injuries
• Report any personal, vehicle or traffic incident/ damage to the Senior Courier or Operations Supervisor immediately
• Drive in a responsible, lawful and courteous manner

Overall goals / Typical measures:

• Responsible driving record
• Courier responsible for not driving under influence of alcohol or drugs
• C Track Reports

People Management:

Key activities:

• This role has no direct reports or personnel authority. Nevertheless he/she can influence others to enable improvement and change within the organization
• It is expected that the individual will work positively in a team environment

Overall goals / Typical measures:

• Positive attitude and Team spirited

Skills / Qualifications:

Key capabilities:

Customer Orientation:

• Is focused on identifying and meeting customer needs. Acts to establish a long-term business partnership with internal and external customers.

Planning and Organizing:

• • • Sets clear and realistic goals and objectives and establishes a course of action and a sequence of steps to ensure objectives are met.

Decision Making:

• Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

Results Orientation:

• Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

Teamwork:

• Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Accountability:

• Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures. Builds others' trust in own professionalism, integrity, expertise and ability to achieve results.

Communication Skills:

• Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.

Self-Management:

• Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

Attention to Detail:

• Is thorough and complete in performing all aspects of the job. Stays focused on the details of the job, no matter how small. Checks and monitors work to ensure accuracy.

Experience:

Essential

• Clean, open and current driver’s license in the relevant country with more than one year of driving experience
• Physical capacity to perform the inherent requirements of the role including moving, lifting, carrying, loading/unloading various shaped/weight objects regularly
• Excellent verbal communication skills and interpersonal style
• Excellent personal presentation, grooming and hygiene
• Good clear command of the English language
• Reasonable knowledge of local metro areas
• Ability to work in a variety of weather conditions with exposure to the elements
• Excellent organizational skills, including ability to prioritize workload
• Demonstrated exceptional customer service experience and focus
• Knowledge of safe manual handling practices/OHS issues
• Ability to effectively contribute as a team member as part of a busy team
• Proven ability to work under pressure in a fast paced, time sensitive environment
• Demonstrated ability to use initiative/judgement to solve job related issues
• Demonstrated attention to detail
• Demonstrated experience in following procedures
• Sound educational background, with basic knowledge of the Service Industry

Desirable Experience:

• Previous courier experience

Educational Qualifications:

• Bachelor's degree Graduate

OUR OFFER:

• Strong career support in an international environment.

• Great culture and colleagues.

• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!